Click & Collect Faqs

Welcome to Charlie & The Camping Factory!

Simplify your festival camping experience with our convenient Click and Collect service. Designed to make your festival preparation stress-free, our service allows you to order all your camping essentials online and pick them up directly at the festival site.

Say goodbye to the hassle of carrying bulky items and enjoy more time soaking up the festival atmosphere!

How Our Click and Collect Works

  1. Choose Your Festival: Select Leeds Festival 2025 (MORE FESTIVALS TO BE ADDED FOR 2025 SOON)

  2. Shop Online: Browse our extensive range of high-quality camping gear, including tents, sleeping bags, chairs, and more. Add your selections to your cart.

  3. Place Your Order: Complete your order by entering your details. You’ll receive an order confirmation with a code via email—make sure to save it on your phone or print it out.

  4. Pick Up at the Festival: Visit our dedicated Click and Collect point at the festival. Just show your code and ID to pick up your pre-packed items.

Festival Collection Points

  • Leeds Festival 2025: Our collection point will be located directly in the Campsite near the CO-OP. Look for the Charlie's Camping Shop signs!

Collection Timings

Your order will be ready for pickup as soon as the festival gates open. Check the specific festival websites for exact opening times.

Why Choose Click and Collect?

  • Convenience: Skip the hassle of transporting camping gear. Collect your items on-site and head straight to your spot.
  • Savings: Enjoy online exclusive prices that are lower than our on-site store prices.
  • Speed: With pre-packed orders, collection is quick and easy, giving you more time to enjoy the festival.

Order Cutoff Times

  • Leeds Festival 2025: Order by 12 PM on Tuesday, 19th August 2025.

If Plans Change

  • Cancellation: You can cancel your order up to 72 hours before the order cutoff time for a full refund. Cancellations within 72 hours of order cutoff time will incur a £15 service charge.
  • Festival Cancellation: If the festival is cancelled, you will receive a full refund within 3-5 working days.

Additional Services

Forget something? No problem! Our on-site shop will be fully stocked with all the essentials you might need at last-minute, from spare pegs to extra chairs.

Share Your Experience

Loved our Click and Collect service? Share your experience on Facebook and Instagram, and let your friends and family know how easy and convenient it was!

Prepare for your next festival adventure with Charlie's Camping Shop—where your comfort starts before the music does.